Terms and conditions

SHIPPING POLICY

UPS Ground
Orders submitted by 1:00 p.m. PST on business days typically ship the same day. Orders shipping to a PO Box or APO/FPO addresses and items designated for truck delivery are not eligible for UPS Ground. UPS Ground ships Monday through Friday only.

Truck Charges
All orders with a truck icon  Truck Icon  will be charged the current truck rate of the time of shipment. Please allow 4 to 8 business days for truck delivery. Orders designated for truck delivery are not eligible for expedited shipping or for delivery to PO Boxes or APO/FPO addresses. Here is our quick guideline that you will need to know if your order is shipping via truck:

  • You or a staff member must be present. Our trucking company will not deliver your order/s without a signature.
  • Our trucking company or our customer service dept will attempt to schedule a delivery date. We will not share your information with anyone other than those responsible for handling your order.
  • Please specify if you need a tailgate or have a loading dock. If you are uncertain, please contact us at 800.464.6681.
  • Your boxes may be a little worn or dirty when delivery arrives. Do not be alarmed. If the box or boxes look damaged, it doesn't mean that the product it damaged. We suggest you open the box and see if the contents inside are damaged and simply make a note on the packing slip, and notify the driver, or you can contact our customer service dept at 800.464.6681.
  • Please make sure to count all boxes before you sign. In some cases, you will only need to sign for the number of boxes being delivered. Or in other cases, you will need to sign for the number of skid/pallets being delivered.


PO Box & APO/FPO Addresses
UPS does not ship to PO Boxes. You must provided us with a physical address for delivery. APO/FPO address are okay.

Drop Ship
In some cases, we might be out of stock within our warehouses and may choose to "Drop Ship" your item or order. This normally takes a lead time of 1-4weeks for delivery.

Shipping Charges (Outside USA)
This fee's will be handled by our customer service department. Please make sure to provide us with a phone number or valid email address where we may contact you with a shipping quote. NO ORDERS will ship without approval from you on the new shipping charges. For orders that are shipped to countries outside of the U.S., customer will be responsible for any import taxes, customs duties and fees collected by the destination country.

RETURN POLICY

Returns:
Unhappy with a product? We will be happy to exchange or refund if you contact with us within 15 days. Refunds will exclude any shipping charges. We cannot accept returned merchandise without prior approval. Returns may be subject to a 15% handling charge. You may return your order to one of our retail store locations for easier convenience. ALL RETURNED MERCHANDISE MUST BE IN RESALABLE CONDITION.

Damages or Shortages:
We will be happy to replace any products damaged in transit or missing from your order if you note the damage or shortage on the freight bill before signing. Count the number of box/s to be sure the full shipment is being delivered. Inspect box/s for any freight damage. A freight carrier's liability is limited to claims reported within 7 days of receipt of shipment. If you encounter difficulties, please call us within 7 days so we may assist you. 800.464.6681

WE TRY TO HOLD OUR ONLINE PRICES FOR AS LONG AS POSSIBLE, BUT THEY ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

PRIVACY POLICY

Welcome to CM School Supply. Your privacy is of primary importance to us, and it is our policy to adhere to the highest-quality privacy standards to ensure all your information is protected and secure. Your individual information is not shared with any outside parties. We want your experience at CM School Supply to be superb, and we want you to feel confident that your information is kept in reliable hands.

THIRD PARTIES
On occasion, we may provide non-personal, summarized information about our site visitors to third parties such as associations, clients, and business partners. This information will not identify any user by name. We will not give individual, identifiable data to a third party without your consent.

OUTSIDE LINKS
CM School Supply may offer links to other company sites. Any time you click on a link from CM School Supply and are transported to another site, you should be aware that the other site might have a different privacy and information use policy than CM School Supply. We are committed to doing business with other sites that have privacy policies as responsible and comprehensive as our policy. Ultimately, however, we cannot control the policies of other sites or their transaction policies.

CHANGES TO THIS POLICY
This privacy policy is subject to change at the sole discretion of CM School Supply. When we modify it, we will post the changes in a revised policy statement on the site, which is accessible at the bottom of every page of our site. We recommend that you review our policy regularly.

CONTACTING CM School Supply
If you have any questions about this privacy statement, your experience with CM School Supply or other practices of our company, please email us at customerservice@cmschoolsupply.com